Vehicle Requirements:

To maintain our high standards, all fleet vehicles must adhere to specific requirements. These criteria ensure a safe, comfortable, and premium experience for all clients.

Vehicle Appearance and Age

Each vehicle must be well-maintained, clean, and presentable. Additionally, all vehicles should be no older than five years from the current model year.

Fuel and Mechanical Condition

Vehicles must be in excellent mechanical condition with no outstanding recall. Regular maintenance and timely servicing are mandatory.

Maintaining Cleanliness and Compliance

Ensuring vehicles are spotless and odor-free is a top priority. Additionally, vehicles must comply with all state and local regulations.

Licensing and Insurance Requirements

All vehicles must have valid licensing and insurance coverage that meets or exceeds state requirements. Proof of compliance must be provided upon request.

Chauffeur Requirements:

Our chauffeurs must maintain a professional appearance at all times. This includes being clean-shaven and dressed in a black suit, tie, white shirt, and black shoes.

Professionalism and Communication

Professionalism is a fundamental expectation. Chauffeurs must conduct themselves with courtesy and respect while communicating fluently in English.

Conduct Expectations

Chauffeurs are expected to be polite, well-mannered, and respectful at all times. Any inappropriate behavior will not be tolerated.

Language Skills

Clear and effective communication is crucial. Chauffeurs must be proficient in English to provide seamless service.

Convenient Booking System: Hassle-Free Reservations

User-Friendly Booking

We offer an intuitive and easy-to-use booking system to enhance your experience.

Displaying Identity and Punctuality

Chauffeur Arrival Protocols

Chauffeurs must display a Northeastern Limousine sign for pickups, arrive at least 10 minutes early, assist with luggage, and handle all door openings.

Service Standards: Preparedness and Flexibility

Preparation

Trip Planning and Equipment

Chauffeurs must thoroughly plan trips in advance and ensure all necessary equipment is available for a smooth journey.

Flexibility and Communication

Handling Changes

Clients may have last-minute changes. Chauffeurs must remain adaptable and promptly communicate any adjustments.

Affiliate Chauffeurs: Maintaining Professionalism

Respecting Client Privacy

Confidentiality Expectations

Chauffeurs must respect client privacy and uphold confidentiality regarding all interactions.

Handling Finances

Payment Handling

Chauffeurs should handle payments efficiently and transparently, ensuring smooth transactions for clients.

Additional Guidelines: Ensuring a Smooth Journey

Efficiency and Etiquette

Efficient Driving and Etiquette Expectations

Chauffeurs must drive efficiently while maintaining safety and adhering to traffic regulations.

Conflict Resolution and Respect

Handling Conflicts and Respectful Behavior

Any disputes must be handled professionally and respectfully, ensuring a positive customer experience.

Reservations: Managing Reservations and Payments

Reservation Handling

Our system ensures smooth processing and management of reservations.

Outsourcing Policy

In cases where we cannot accommodate a reservation, we will promptly notify the client and provide alternative solutions.

Inability to Accommodate Reservations

Timely communication is critical when a reservation cannot be fulfilled.

Payment and Billing: Timely and Transparent

Cancellation Policy

Cancellation Window and Charges

Affiliates must honor a 3-hour cancellation window without any charges to Northeastern Limousine.

Submitting Final Charges

Timely Charge Submission

Final charges must be submitted within 48 hours after trip completion with a detailed breakdown of expenses.

Wedding Transportation Service

Transportation Services

We offer specialized transportation services tailored for weddings to ensure a seamless experience.

Contact Information: Reach Out to Us

For Rate Inquiries or Account Setup

Contact Information for Inquiries

We are available 24/7 to assist you. Contact us at 781-767-7500, and a live agent will be happy to help.

Affiliate Form: Streamlining the Process

Access to the Affiliate Agreement Form

Form Overview

An affiliate agreement form is available, including company information, contact details, fleet information, and a confidentiality agreement.

Acceptance of the Agreement

By signing below, you acknowledge and accept the terms of the agreement.

Company Name: ________________________________________
Contact Name: ________________________________________
Email: ________________________________________
Phone: ________________________________________
Website: ________________________________________
Address: ________________________________________
City: _______________________ State: _____ Zip: ____________
State(s) Covered: ______________________________________________________________________
Airports, FBOs, and Train Stations Covered: ______________________________________________________________________

Fleet Information

Please Provide All Vehicles

Sedan:
Make: ___________________________ Model: ___________________ Year: __________ Quantity: _______
Number of Passengers: ___________

SUV:
Make: ___________________________ Model: ___________________ Year: __________ Quantity: _______
Number of Passengers: ___________

Limousine:
Make: ___________________________ Model: ___________________ Year: __________ Quantity: _______
Number of Passengers: ___________

Full-Size Van:
Make: ___________________________ Model: ___________________ Year: __________ Quantity: _______
Number of Passengers: ___________

Affiliate Non-Disclosure and Non-Solicitation Agreement

Confidentiality and Non-Solicitation

The undersigned affiliate agrees not to solicit Northeastern Limousine’s customers during and after the contract. Confidential information includes marketing plans, pricing policies, and more.

Enforcement and Remedies

Breach of this agreement may lead to irreparable damage to the company. We reserve the right to pursue legal remedies.